Great North Care Record expands into Gateshead Council

Adult social care practitioners at Gateshead Council are now able to access the Great North Care Record to help them care for their clients during the COVID-19 pandemic.

A group of practitioners working at the council can now access a sub-set of the Health Information Exchange (HIE) – the mechanism that patient data is shared across the North East and North Cumbria as part of the Great North Care Record.

The data set includes GP records, community and mental health, clinical correspondence, visits, laboratory results and microbiology. The information is usually shared between health and social care, but it can be very challenging for social workers to get access. Often its via telephone calls or visits. Now they can access the information easily and electronically – which is especially helpful out of normal office hours.

Gateshead are the third council in the region to access this data after Newcastle City Council who began viewing in July and Durham County Council in August.

Practitioners in Gateshead will use a web portal view of the HIE as an interim step in response to the COVID-19 pandemic. It means that adult social workers can find out about a patient’s status, if they have been admitted to hospital, or if they have been shielding.

This interim step is in place to help support during the COVID-19 pandemic. The council hopes to have a fully integrated viewer later this year. Next year they plan to begin sharing data on the HIE so that healthcare practitioners will be able to see their data.

Steph Downey, Service Director Adult Social Care at Gateshead Council said: Steph Downey
“This is the first step for our staff to be able to access the Great North Care Record. Being able to access medical data, instead of spending a huge amount of time ringing around and trying to find out what’s happened to the people we care for will bring significant benefits for practitioners, but more importantly residents of Gateshead.

“It can be very frustrating for our clients when we can’t access information, or there are delays to care, or repeated conversations. Being able to access the Great North Care Record will help this enormously.”


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